Shipping & Returns

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Shipping Policy - Returns Policy - Warranty Policy

Shipping
We offer shipping via FedEx, UPS, and USPS carriers. In certain cases we may rely on other carriers. Ground, Home Delivery (where available), Next Day Air, Second Day Air, and Express Saver (where available). Please email us for rates on USPS services such as Priority Mail and Parcel Post; this service may not be available on all orders. All of our shipping methods require a signature upon delivery. All packages are sent with full insurance. Please refer to our checkout for exact prices of the different shipping options available for your order. Some larger and/or heavier items have less shipping options available due to carrier restrictions on the size and weight of packages. Shipping fees are paid to the carrier so they are non-refundable. Free shipping orders will be shipped according to the carrier of our preference. Free shipping option does not apply to orders shipped outside the continental United States.

We do ship to APO/FPO addresses, however these items must be shipped via USPS, and some of our larger items are too big to be shipped to an APO/FPO. Please e-mail us to confirm whether we can ship your order to an APO/FPO and to receive a shipping quote. Orders for APO/FPO addresses will be emailed a GoogleCheckout invoice to collect payment.

We also ship to Canada via USPS, please email us if you would like to purchase from Canada. Just mention item you would like to purchase and include your postal code. For all Canadian purchases, we accept payments via GoogleCheckout or bank transfer only.

In order to provide you with our best possible prices, InterstateDeals.com ships merchandise from multiple warehouses across the country. While most items on our website are in stock, some items may take longer to ship. In most cases, orders are subject to a processing time of 1-4 days for approval before reaching the shipping department. Each individual item on our website will have a shipping time estimate for that item. In the event that an order is placed for an item that we no longer have in stock, we will promptly contact you. Your credit card will not be charged until your order has shipped.

When paying with a credit card, your shipping address must exactly match the billing address of your credit card. If you wish to ship an order to an alternate address, please use GoogleCheckout. Please email us if you wish to pay with a Check or Money Order and we will provide the proper instructions.

Returns
All returns must be issued an RMA (Return Merchandise Authorization) to initiate the return process. No exchanges will be authorized for any packages returned without an RMA number to InterstateDeals.com The customer assumes responsibility for product until receipt at InterstateDeals.com, shipping via an insurable carrier is recommended. All returns must include original box, manuals, and accessories. Returned merchandise without an RMA number will be refused and any unauthorized shipping charges will be billed to the customer. To obtain an RMA number, contact us via email and include the order number and reason for your return, we will process your request and supply you with RMA information and a return address. InterstateDeals does not issue refund RMAs on used/opened merchandise.

We will accept returns of any merchandise that is still brand new, un-used and in re-sellable condition. The item must be returned within 14 days. You would be given a refund minus a 15% re-stock fee, minus actual shipping charges, and the customer is responsible for return shipping charges to us. Returning used/opened merchandise may be subject to a 35% re-stocking fee. Shipping fees are paid to the carrier and are non-refundable.

Returned software and DVD's must still be factory sealed to be eligible for a refund. Opened software and DVD's that the media is discovered to be defective will be exchanged for the same item only. Opened software and DVD's are not returnable for a refund under any circumstances. Software or other media must be returned within 14 days. You would be given a refund minus a 15% re-stock fee, minus shipping charges, and the customer is responsible for return shipping charges to us.

We reserve the right to take as long as 21 days after receiving your returned item to process your refund.

Warranty
InterstateDeals.com offers a 30 day warranty on all Electronics sold. All other products have a 90 day warranty with InterstateDeals. If the product fails within the warranty time frame, we will repair or replace the product at our discretion. If the product is not repairable, and a replacement model is no longer available, we reserve the right to replace the product with a similar product of equal or greater value. This 90 day warranty does not cover damage as a result of abuse, mutilation, acts of god, improper installation, water damage, or damage resulting using the product outside of the manufacture's recommended parameters and applications.

For any warranty issue, you are responsible for shipping to us, and we will pay for return shipping back to you. Merchandise damaged during shipping must be informed of within 10 days of the delivery date. Proceeding to use merchandise that was damaged in transit commits you to ownership of the merchandise in the state it was received; voiding warranty.